Frequently Asked Questions

It is important to realise that every case is unique and therefore the time it takes to process from start to finish varies. Obtaining all necessary data and arranging for an appointment with impartial assessors can be time consuming.

What all cases have in common, however, is that it is ideal to report them to the insurance company and other relevant parties as soon as possible to ensure that the right to compensation does not expire and the necessary data collection can begin.
The sooner you contact us, the sooner we can start laying the foundation for your claim.
Fortis expertly handles all aspects of your case, including but not limited to the gathering of all necessary data, communication with all relevant parties, arranging for reimbursement of your medical costs and compensation for temporary loss of income if applicable.

When all necessary data has been compiled Fortis commissions impartial expert assessors to evaluate the extent and severity of the damages suffered in the accident. Upon receiving the result of the assessment Fortis’ lawyers use the outcome and our decades of experience to make a claim for compensation from the insurance company and other liable parties if applicable.

The general rule is that the extent and severity of your injuries cannot be assessed until at least one year has elapsed since the accident occurred. There are some exceptions to this wherein a longer period of time must pass before an assessment can be conducted, such as if you must undergo surgery, are attending rehabilitation or are pregnant.
We will always contact you to explain and discuss the details and terms of the settlement and will not agree to anything without contacting you.
If the settlement is unsatisfactory or if some elements of the claim for compensation are disputed, we can take the insurance company and other liable parties to court at your discretion.